{"id":22022,"date":"2023-10-18T11:17:47","date_gmt":"2023-10-18T09:17:47","guid":{"rendered":"https:\/\/www.inextremis-aventura.com\/remboursements_retours\/"},"modified":"2025-12-07T14:16:54","modified_gmt":"2025-12-07T13:16:54","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/www.inextremis-aventura.com\/en\/remboursements_retours\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"<h3>Pr\u00e9sentation<\/h3>\n<p><!-- \/wp:post-content --><\/p>\n<p><!-- wp:paragraph -->Notre politique de remboursement et de retour dure 30 jours. Si 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons pas vous offrir un remboursement complet ou un \u00e9change.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph \/--><\/p>\n<p><!-- wp:paragraph --><strong>Plusieurs types de produits ne peuvent pas \u00eatre retourn\u00e9es (produits virtuels) :<\/strong><\/p>\n<ol>\n<li>Cartes cadeaux<\/li>\n<li>R\u00e9servation activit\u00e9s journali\u00e8res<\/li>\n<li>R\u00e9servation s\u00e9jours (+ de 2 jours)<\/li>\n<\/ol>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->Pour compl\u00e9ter votre retour, nous avons besoin d&#8217;un re\u00e7u ou d&#8217;une preuve d&#8217;achat (copie facture).<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><strong>Il existe certaines situations o\u00f9 seuls des remboursements partiels sont accord\u00e9s (les s\u00e9jours):<\/strong><\/p>\n<ul>\n<li>S\u00e9jours \u00e0 moins de 30 jours du d\u00e9but de s\u00e9jour<\/li>\n<li>S\u00e9jours \u00e0 plus de 29 jours du d\u00e9part : forfait de 10% par personne pour frais de dossier<\/li>\n<li>S\u00e9jours \u00e0 entre 29 et 21 jours : 25 % du montant total<\/li>\n<li>S\u00e9jours entre 20 et 8 jours : 50 % du montant total<\/li>\n<li>S\u00e9jours entre 7 et 2 jours : 75 % du montant total<\/li>\n<li>S\u00e9jours \u00e0 moins de 2 jours : 100 % du montant total<\/li>\n<\/ul>\n<p><strong>Activit\u00e9s journali\u00e8res :<\/strong><\/p>\n<ul>\n<li>A moins de 7 jours de la date r\u00e9serv\u00e9e (Remboursement total)<\/li>\n<li>A moins de 3 jours de la date r\u00e9serv\u00e9e (Remboursement de 80%)<\/li>\n<li>Le jour m\u00eame<\/li>\n<\/ul>\n<h3><!-- \/wp:paragraph -->\u00a0Remboursements<\/h3>\n<p><!-- wp:paragraph \/--><\/p>\n<p><!-- wp:paragraph -->Une fois votre demande de retour re\u00e7u, nous vous enverrons un e-mail pour vous en informe de l&#8217;approbation ou du rejet de votre remboursement.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->Si votre demande est approuv\u00e9e, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte de cr\u00e9dit ou \u00e0 votre mode de paiement d&#8217;origine, dans un d\u00e9lai donn\u00e9 de 2 jours suivant la r\u00e9ception de la demande.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><b>Remboursements en retard ou manquants<\/b><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->Si vous n&#8217;avez pas encore re\u00e7u de remboursement, v\u00e9rifiez d&#8217;abord \u00e0 nouveau votre compte bancaire.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->Contactez ensuite votre soci\u00e9t\u00e9 de carte de cr\u00e9dit, il peut s&#8217;\u00e9couler un certain temps avant que votre remboursement ne soit officiellement publi\u00e9.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->Contactez ensuite votre banque. Il faut souvent un certain temps de traitement avant qu&#8217;un remboursement ne soit affich\u00e9.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->Si vous avez effectu\u00e9 toutes ces \u00e9tapes et que vous n&#8217;avez toujours pas re\u00e7u votre remboursement, veuillez nous contacter \u00e0 l&#8217;adresse info@inextremis-aventura.com.<!-- wp:paragraph \/-->\u00a0<\/p>\n<p><!-- wp:paragraph --><\/p>\n<h2>\u00c9changes<\/h2>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->Nous ne rempla\u00e7ons les produits que si la prestation li\u00e9e au produit n&#8217;est pas r\u00e9alisable. Si vous devez l&#8217;\u00e9changer contre le m\u00eame produit \u00e0 une autre date, envoyez-nous un e-mail \u00e0 change@inextremis-aventura.com.<!-- \/wp:paragraph -->\u00a0<\/p>\n<p><!-- wp:paragraph --><\/p>\n<h2>Cadeaux<\/h2>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->Si l&#8217;article a \u00e9t\u00e9 marqu\u00e9 comme cadeau lors de l&#8217;achat et qu&#8217;il vous a \u00e9t\u00e9 envoy\u00e9 directement par courrier \u00e9lectronique, vous recevrez un cr\u00e9dit cadeau d&#8217;une valeur \u00e9gale au cadeau. Une fois la carte cadeau d\u00e9sactiv\u00e9, un CODE vous sera envoy\u00e9 par courrier \u00e9lectronique.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->Si le produit n&#8217;\u00e9tait pas marqu\u00e9 comme cadeau lors de l&#8217;achat, ou si le donateur du cadeau a fait envoyer la commande \u00e0 lui-m\u00eame pour vous l&#8217;offrir plus tard, nous enverrons un remboursement au donateur du cadeau et il sera inform\u00e9 de votre retour.<!-- \/wp:paragraph -->\u00a0<\/p>\n<p><!-- wp:paragraph --><\/p>\n<h2>Exp\u00e9dition des retours<\/h2>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->Pas d&#8217;exp\u00e9dition retour, exclusivement vente de produits virtuels sur notre boutique<\/p>\n<!-- \/wp:paragraph -->","protected":false},"excerpt":{"rendered":"<p>Pr\u00e9sentation Notre politique de remboursement et de retour dure 30 jours. Si 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons pas vous offrir un remboursement complet ou un \u00e9change. Plusieurs types de produits ne peuvent pas \u00eatre retourn\u00e9es (produits virtuels) : Cartes cadeaux R\u00e9servation activit\u00e9s journali\u00e8res R\u00e9servation s\u00e9jours (+ de 2 jours) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"Politique en mati\u00e8re de remboursements et de retours","_seopress_titles_desc":"Pr\u00e9sentation de notre politique de remboursement et de retour de nos produits 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